Shipping & Returns Policy; DISCOUNTscales.COM

....Shipping & Returns:

Everything In The Store Is ALWAYS ON SALE!
* Factory Authorized Dealer. Expert Customer Service. Purchase Satisfaction 100% Guarantee - Since 1929 *

DISCOUNTscales.COM  Shipping & Returns Policy Page
Division of San Diego Scale Company

"You're Protected By Our Money Back Purchase Satisfaction Guarantee!"

30-day Limited Return Policy.  Please read details below.

MOST PRODUCTS SHIP FREE VIA UPS® 'GROUND' within the Continental USA. {Additional shipping charges might apply for heavy scales or shipments to Alaska and Hawaii}. The complete selling price, including any applicable shipping rate, will be clearly identified before an order is submitted. Sales tax will be applied for California shipments.

If you wish to upgrade the shipping method or arrange to ship on your account, please contact our office.

Only orders within the United States accepted via the online shopping cart!

1) Inspect contents upon arrival! Notify San Diego Scale Co. (DISCOUNTscales.COM) via our Contact Form or CALL TOLL-FREE (1.866.737.2253) within 5-business days (M-F) if shipping damage is evident or if the instrument appears to be working improperly. (Frequently, these incidents are categorized as "Out Of Box Failure" claims, and we will immediately address your concern)

Claims of defective or damaged (in transit) merchandise must be made within this 5-business day period. If product fails to operate properly after the 5-business day period, repairs are conducted under the rules & provisions of the respective manufacturer warranty. (Please refer to the operator's manual for warranty specifics)

** 2) All returned merchandise typically require an 'RGA#', which is issued either by the manufacturer or DISCOUNTscales.COM/San Diego Scale Co.. The RGA # must appear on the exterior shipping box. (Please do not label RGA# on product box itself) Original shipping materials (ie: styrofoam inserts, box, operator's manual, etc.) must be included with returned product. Please contact us to obtain the RGA# or if you have any questions. Product must be received clean, (without stains, blemishes, marks, organic or inorganic debris) &/or any outward indications of tampering or abuse. All warranties are typically void if determined by manufacturer that product was used in a manner inconsistent with normal operating functions.

3) DISCOUNTscales.COM/San Diego Scale Co. is not responsible for billing/shipping product that was incorrectly ordered (customer error) either via online, telephone, or Fax, or mailed in. (ie: "I really meant to order a different model" or "I only meant to order one scale, not three!") If customer feels they may have ordered a product they did not originally intend to order, it is the customer's responsibility to contact DISCOUNTscales.COM before product ships.

4) DISCOUNTscales.COM/San Diego Scale Co. is not responsible for shipping delays caused by reasons outside the control of the carrier, incorrect or invalid shipping address, or inaccessible roads. Additionally, DISCOUNTscales.COM is not responsible for product that is improperly delivered or mis-routed by carrier. (ie.: delivered to wrong address, even though properly addressed) In such cases, which are extremely rare, a trace will be conducted by the respective carrier to determine cause. All products are shipped insured, and any shipping/delivery-related claims are conducted within the context rules & provisions of the respective insurer/carrier.

NOTE: A (lost)shipment 'trace', albeit rare, may take several days to conduct. We apologize for any inconvenience a trace procedure may cause, however DISCOUNTscales.COM has no control over carrier delivery functions/procedures. Typically, when a delivery delay is determined to be caused by the carrier, Shipping cost refunds can only be issued if the product was shipped via a time-definite method such as '2nd DAY' or 'NEXT DAY AIR'.

IMPORTANT NOTE: When any delivery occurs, & the carrier's driver determines it is safe to leave shipment on the porch, etc. withOUT a signature, liability falls with the carrier and/or the customer.

It is the customer's responsibility to provide a shipping/delivery address where someone is available to sign/authorize receipt. DISCOUNTscales.COM cannot accept responsibility for product(s) stolen (or unaccounted for) @ delivered address, (or at any point after product ships from our facility or contract facility).

5) Refund or exchange issued based on the following '30-day Return' guidelines:

Original shipping cost non-refundable & a 20% restocking fee may apply on unopened or opened packages. Typically, full refunds are not issued on opened packages. Exchanges typically allowed on opened or unopened packages, however a 20% re-stocking fee may incur and product must be returned in exact condition as originally shipped. {If product is returned in less than "new" condition, we reserve the right to refuse the return OR assess a more larger re-stocking fee (at the discretion of San Diego Scale Co. or any of its suppliers and/or manufacturers)} Additionally, the customer is responsible for returning insured, TRACKABLE shipping, and product must be received back to us (or supplier) within 30-calendar days of invoice date.

6) No refunds on special factory orders or orders shipped outside the United States. Exchanges typically allowed on opened or unopened packages, however a 20% re-stocking fee may incur. Product must be returned in exact condition as originally shipped. Customer responsible for return insured trackable shipping, and product must be received back to us (or supplier) within 30-calendar days of the invoice date. Original shipping cost non-refundable.

7) Orders cancelled after product ships subject to aforementioned refund/exchange policy.
(SEE LINE# 6 for details regarding special factory orders)

8) Select products which offer a discount 'coupon code' are valid & applicable only when offer is made.

9) Undeliverable or refused shipments incur 20% re-stocking fee. Original shipping cost non-refundable.
(SEE LINE# 6 for details regarding special factory orders)

* This Refund Policy is valid at the time of sale, however DISCOUNTscales.COM reserves the right to modify terms & conditions without notice. A revised "date stamp" is updated at this webpage when modifications occur. (For current policy text, always visit this webpage)

* You may contact us or the manufacturer regarding troubleshooting and/or warranty issues.. Manufacturer contact telephone number(s) can be found in the operation manual or at their respective website.

** Warranty/Repairs are performed by the manufacturer or factory authorized dealer- such as DISCOUNTSCALES / San Diego Scale Co. **

* Aforementioned stipulations valid & pertinent to transactions within the United States only. Sales from outside the United States may not be protected by manufacturer warranty and all subsequent (return-related) shipping costs are responsibility of the customer.

* Any questions or concerns regarding this policy, please contact us via our Contact Form or call TOLL-FREE; 1.866.737.2253.

This policy text revised and/or updated September 27, 2018
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